Person-centric customer data strategy for startups (Workshop for Facebook Startup Garage, Paris)
Jul
17
9:00 PM21:00

Person-centric customer data strategy for startups (Workshop for Facebook Startup Garage, Paris)

In this remote workshop, Nathan Kinch will lead the founding teams of 12 innovative startups through behavioural, regulatory and technological trends impacting the personal information economy. He'll introduce the founders to specific models and approaches they can employ to ensure customer data strategy is approached and executed ethically and effectively for the benefit of their business and of course, their customers.

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Designing for Data Trust: An interactive workshop
Jul
24
6:30 PM18:30

Designing for Data Trust: An interactive workshop

Amidst evolving data regulations, shifting consumer attitudes and behaviours, and an accelerated pace of technological change, data integrity has never been more important.

Yet most organisations’ attempts to combat consumer distrust have failed. The design patterns relied on to date have negatively impacted the customer experience, resulting in deep frustration and multi-billion dollar lawsuits.

For many businesses, a consumer’s inability to trust how their data is being sourced, collected, and used presents challenges rather than opportunities to deliver new customer and business value. But it doesn’t have to be this way.

At our workshop, Designing for Data Trust, Nathan Kinch, Partner of >X and author of Designing for Trust: The Data Transparency Playbook will explore:

  • Behavioural, technological and regulatory trends of how personal data is used in the digital economy

  • An introduction to ‘Data Trust by Design’ and some of the tools you can use

  • A hands-on activity where you’ll work on creating a simple experience that asks for people to access their data

  • Testing, and sharing learnings from your prototype

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Iskandar Malaysia Leadership Series 2018 – Innovation Digitalisation and Entrepreneurship Conference
Aug
8
7:00 AM07:00

Iskandar Malaysia Leadership Series 2018 – Innovation Digitalisation and Entrepreneurship Conference

With trust at an all time low across industries and (most) geographies, Philipp will share insights from his Trust Economy work. He’ll detail the practical steps organisations can take to assess where they are earning and eroding trust, how they can design more trustworthy practices, and how they can begin to make customer trust a competitive advantage.

For more on the Trust Economy Model, get the book here.

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Predict 2018, Dublin
Oct
2
to Oct 3

Predict 2018, Dublin

Predict was created because no conference out there reflected the current state of technology, where data and artificial intelligence are at the centre of innovation. These are currently the most heavily invested startup areas. Predict attendees will meet innovators and founders operating at the forefront of data and technology.

Tracing the future trends as leading practitioners share their stories, you will have the opportunity to discuss your ideas with the people building our future.

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Global Banking Conference, Banking in the Digital Age: Disruption, Reinvention, Revolution
Jul
11
9:30 AM09:30

Global Banking Conference, Banking in the Digital Age: Disruption, Reinvention, Revolution

As consumer expectations rise beyond current bank offerings and the burgeoning demand for digital and mobile services threaten the very existence of traditional banking, the need for banks to keep pace with technological innovations has become a significant challenge.

Philipp will tackle this challenge head on, sharing insights from his Trust Economy work with business leaders from all across Asia.

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The Trust Principle
May
18
to May 19

The Trust Principle

  • One Great George Street, Westminster (map)
  • Google Calendar ICS

The introduction of identity systems in the delivery of government services has the potential to cause some trust and ethics concerns among the public. Just how should government go about creating the right environment and trust ecosystem for the creation of trusted digital relationships in the delivery of public services? Public concern over the introduction of the care.data scheme in the NHS has highlighted that government has a long way to go to convince citizens over the safety of their data and identity. In this session, campaigners for the introduction of digital identity debate the potential and the concerns with privacy and trust advocates.

During this event Bryn Robinson Morgan will share his extensive experience tackling these very challenges with some of the UK's leading brands.

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Web Directions Melbourne: It's time to design for trust
Apr
13
11:35 AM11:35

Web Directions Melbourne: It's time to design for trust

Consumer trust is at an all time low. Questionable data practices, outdated business models and zero-sum experiences have made this so. But who is responsible for closing the gap? My experience has led me to believe it's largely the responsibility of designers.

To give designers a toolkit to make this a repeatable process, I worked together with Data Transparency Lab to develop practical plays and a take to work playbook. In this talk I'll guide the audience through the 3 plays they must make to close the data trust gap and make the trustworthiness of their experiences a sustainable competitive advantage.

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What do you know? Melbourne
Mar
15
to Mar 16

What do you know? Melbourne

In simple terms Data Trust is the trust a person places in an organisation’s data practices. Data trust has been earned when people have a high propensity to willingly share their data. As we now know, this is not the case today.

In this 5 minute, rapid-fire talk Nathan will be sharing details about >X's Data Trust Design Principles and Patterns with the audience. If you use data in any way, shape or form as part of your job, it might be worth getting yourself a ticket while you still can :)

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Talk Data to Me: Small Data and Trust
Mar
7
6:00 PM18:00

Talk Data to Me: Small Data and Trust

With mandatory data breach notification, Consumer Data Rights and a variety of other challenges facing the Australian market, the time to re-think how we ask for, make use of and generate value from data is now.

Featuring Ben May (Manager, Mobile Banking at NAB), Agnes Misiurny (Product Realisation Manager at Cognizant), Harvey Lee (Founder at Symptopia) and Tony Wu (Head of Growth at WePloy), this panel session will explore the big questions we all need to be asking. The panelists will also offer up there advice on the actions they are taking to earn back trust, deliver new value to their customers and use data in new and unique ways.

Each attendee will receive a complimentary copy of Designing for Trust: The Data Transparency Playbook (First Edition Digital Copy) after the event. This practical playbook will help you close the data trust gap, get to know your customers better and create sustained competitive advantage.

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 Mind Your Business: Philipp Diekhöner, Author of The Trust Economy
Feb
23
10:00 AM10:00

Mind Your Business: Philipp Diekhöner, Author of The Trust Economy

Howie Lim (Midday with Howie Lim) interviews Philipp Kristian Diekhöner (Partner at >X Asia and Author, The Trust Economy) on MoneyFM 89.3 where he demystifies trust in the context of economic and social activity. This is not to be missed if relationships are important to your business... Yep, so basically everyone.

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Data Transparency Lab's Annual Conference
Dec
11
to Dec 12

Data Transparency Lab's Annual Conference

This panel discussion is focused directly on the role data transparency has in establishing and scaling the trust-based ecosystem many of us envisage. Leading thinkers from around the world will discuss how they are tackling today’s challenges in the hope of shaping a valuable, meaningful and engaging future for both people and organisations all around the world.

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The future of money (Cognizant Snapshot Series, Sydney)
Nov
23
12:00 PM12:00

The future of money (Cognizant Snapshot Series, Sydney)

For years we’ve captured, analysed and profited from people’s data. As organisations, we were the one - our customers were the many. But the rules have changed. Our customer now sit at the center of their very own ecosystem. They control who will and won’t play a role in their life. They are the one. We are now part of the many.

Whether we fade into the background or earn a place in people’s hearts, minds and wallets is a matter of trust.Trust is at an all time low. Questionable data practices, outdated business models and zero-sum experiences have made this so.

In this talk, Nathan Kinch, Founding Partner of >X and author of Designing for Trust: The Data Transparency Playbook will discuss how Data Transparency by Design is helping global brands make trust their competitive advantage.

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UX Alive! Berlin (It's time to design for trust)
Sep
17
9:30 AM09:30

UX Alive! Berlin (It's time to design for trust)

The world of personal data is changing. Consumer mistrust is at an all-time high. Regulations like the GDPR threaten the very existence of leading digital business models.

We, as designers, sit at the forefront of much of this change. We have the power to empower the people we serve as customers. We are the ones who will be tasked with closing the trust gap and solving many of the problems that plague the market today.

Nathan’s talk will introduce you to the rapidly evolving personal data landscape. He’ll present a framework for getting really close to the people you serve as customers. He’ll then show you how to evolve your design process through Data Transparency by Design. This is how fast-moving organisations are converting ‘trust design’ into their competitive advantage.

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MobX Berlin (Keynote: It's time to design for trust)
Sep
8
9:00 AM09:00

MobX Berlin (Keynote: It's time to design for trust)

The world of personal data is changing. Consumer mistrust is at an all-time high. Regulations like the GDPR threaten the very existence of leading digital business models.

We, as designers, sit at the forefront of much of this change. We have the power to empower the people we serve as customers. We are the ones who will be tasked with closing the trust gap and solving many of the problems that plague the market today.

Nathan’s talk will introduce you to the rapidly evolving personal data landscape. He’ll present a framework for getting really close to the people you serve as customers. He’ll then show you how to evolve your design process through Data Transparency by Design. This is how fast-moving organisations are converting ‘trust design’ into their competitive advantage.

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