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CDR Open Banking Workshop: Defining the user experience for consumer consent - Melbourne

  • 912 Collins Street Docklands, VIC, 3008 Australia (map)

The Consumer Data Right (CDR) User Experience work stream for Open Banking is currently focused on user journeys for consent, authentication and authorisation of consumer banking data.

We are calling on the User Experience and Consumer Research community, especially those with expertise in banking and finance to participate in the development of consumer research, written advice, user journeys and wireframes that form our deliverables.

In this workshop we will be focused on:

  • Review of existing user flows, interfaces and wireframes describing consent models and standardised language for accredited parties to use in seeking consumer consent to access their information (specifically Open banking UK Customer Experience Guidelines).

  • User research into consumer comprehension of consent and experiences navigating various authentication and authorisation flows being explored within the information security work stream

Workshop Goals

  • Identification of concerns and gaps in CDR User Experience assets based on existing UX research and knowledge.

  • Identification and review of best practice user flows and wireframes around consent, authorisation and authentication.

  • Identify methods that Data61 can best collaborate with stakeholders and consumers for an optimum consumer experience.