Privacy is your right
Our Privacy Promise
We respect and protect your right to privacy
We actively practice Privacy by Design and believe that privacy is your human right. We will do everything that can be reasonably expected to secure your information and maintain your privacy.
Your data is yours
We believe that you should control your data. We will treat any personal information you choose to share with us as a temporary custodianship, and will only use it for the specific purpose agreed when you chose to share it with us.
The choice is yours
You can freely navigate our website or send us feedback anonymously. If you want help with something specific, we’ll use the information you provide us via our Contact Form to tailor a response that comes directly to you. That’s the extent to which your personal information will be used.
You can visit our website without telling us who you are or revealing other Personal Information.
The purpose of greaterthanexperience.design is to provide relevant information regarding our research, design, and strategy services.
If you choose to contact us we will collect the email address you nominate and any other identifying information you provide such as a name or phone number.
Please do not give us other personal or sensitive information.
Here's how Stripe works.
We practice data minimisation, and have worked with Stripe directly to configure a payment flow that limits the information you are required to submit. This is the minimum data set required for tokenisation: Credit card number, CVV, expiration month and year, and IP address as it's automatically received as part of the transaction.
Email address, phone number for second-factor authentication, and physical address comprise the minimum data set that provides the greatest chance your payment is approved*.
We don’t have access to your sensitive payment information in our Stripe dashboard. The information we do have access to is secured with role-based access rights.
*Payment success based on Stripe's internal analysis.
Complaints and Requests
You may request access to the Personal Information we hold about you. You may also ask us to correct that information if it is deemed inaccurate, incomplete or out of date. These services are free of charge.
To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you.
You can contact us by email or send your request to the postal address below. We will endeavour to respond within 14 days. If we expect the request to take longer to fulfill, we will notify you with an estimate for when your request will be delivered.
Protecting Personal Information
Greaterthanexperience.design is hosted by Squarespace on secure, accredited servers. All reasonable steps are taken to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. While the transfer of information on the internet cannot ever be deemed completely secure, we will endeavor to protect information provided by you and that you receive from us.
Privacy by Design principles are core to our business. We train our team members about the importance of maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees who need it to provide benefits or services to you.
Personal data that is shared with us via our contact form will be securely stored and deleted once it is no longer needed for us to fulfill the purpose of our business.
Payment information is stored securely, limited by role-based access and deleted once our auditing requirements are met.
Our default is "do not track". We achieve this by activating SQUARESPACE ANALYTICS RESTRICTION.
This prevents Squarespace from sending Analytics cookies to visitors.
To help improve our website we conduct ongoing face-to-face and remote research with willing participants.
Contact us if you have privacy concerns.
Alternatively, you can write to us
Voir Tous Investments Pty Ltd ‘ta’ Greater Than X
PO Box 237
Stones Corner Qld 4120